We are with you every step of the way….

At Filescan Solutions we recognize that as part of an enterprise content management system implementation you need comprehensive technical support programs and training. A trained and experienced and knowledgeable personnel work force will be happier and much more productive then employees not equipped to meet the needs of their position.

As a reseller of Digitech Systems scanning and retrieval software, and being users of the software at our own facility, we are well skilled in the software's installation and maintenance. We can assist you by training your scanner operators, document viewing software users, and providing real-time response to questions or problems that might arise.

Our support team is also experienced in recommending the best hardware for your specific scanning and imaging needs. This expertise enables us to get your scanning and imaging system installed and operational quickly, and you have the piece of mind that you're backed by our expertise at every stage of your business cycle.

Following the completion of any installation, your staff is trained right on site. The user training will cover most of the commonly accessed functions of the system. Our easy to follow training materials and well-documented training procedures make your staff feel comfortable in using the system so they can take advantage of its amazing versatility. In just a few hours, your staff will be scanning and indexing files like pros.

We offer onsite and telephone support and remote diagnosis of system components covered under our contract agreements for all our products and services. Our support agreements include maintenance contracts for technical support and products upgrades to ensure that your system stays current with the latest releases and improvements.